Terms & Privacy Policy

To ensure a safe, enjoyable environment for all of our users, we have established our Terms of Use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of bioserie.com, you agree to be bound and to abide by these Terms of Use. We also strongly advise you to see our full privacy policy statement.

Shipping Information

We ship internationally through our chosen shipping center. Flat cost for shipping is $7 per order, and we wave it from $35 purchase. Any order placed during weekdays, i.e. Monday to Friday before 16:00 Hong Kong local time will be shipped within 3 days, except if it's a Saturday or Sunday or a public holiday. It usually takes 5-10 business days from the shipping date for an order to arrive at the destination. If you do not receive your order within the period as explained above, please send a message to info@bioserie.com, and we will check the status and respond to you asap.

All orders are shipped from our warehouse, close to Hong Kong and may be subject to import duties, taxes, and/or tariffs as imposed by the country the product is being imported to. Customers are responsible to pay import duties and taxes incurred by customs when the product reaches the country of destination. Bioserie is not responsible for any duties, taxes, and/or tariffs incurred by the importation of products.

Bioserie is required by law to declare full value (purchase price) of the product on any waybills or customs documentation. We can not declare a lower value on your package than the purchase price that you paid. Thank you for your understanding.

If you have any questions about our International Shipping Policy, please send a message to info@bioserie.com.

Return Policy

Customers are responsible for all shipping costs incurred to return the product. We encourage customers to verify all order information before submitting the final order. If we make a mistake on color or quantity of your order, we will be happy to give you a return and find a solution to remedy the problem. Any such claims should be made within 30 days from the day you receive the product to info@bioserie.com. If the item is returned unopened in the original box, we will exchange it or offer a refund. All products must be 100% complete, packed in the original, unmarked packaging including any accessories, manuals, documentation and/or registration that accompany the shipment. We reserve the right to refuse the return on any product that does not meet these requirements.


We do not sell our customer list to any third party. You can order with the assurance that you will not receive junk mailings or phone calls from us or other sources!

Paypal performs collection and processing of all credit card and Paypal payments. We do not store any financial information about our customers on our servers.

Our trademarks, service marks and copyright

bioserie.com and bioserie.toys graphics, logos, service marks and trademarks and its affiliates and subsidiaries may not be used without the prior written consent of bioserie.com or its affiliates or subsidiaries. All other trademarks, product names, company names and logos appearing on bioserie.com and bioserie.toys are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on bioserie.com and bioserie.toys, are the exclusive property of bioserie.com and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of bioserie.com or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws.

Use of Site

This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the on-line communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); bioserie.com reserves the right (but without the obligation or liability) to prohibit or remove any such material.

Modification of Terms

These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.


The site and its content are provided on an "as is" basis without warranties of any kind, whether express or implied (except only as may be implied by applicable law). bioserie.com and bioserie.toys is only providing a venue for the sale of products on its site and shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages (including damages for loss of profit or intangible loss related to your use of the site or use of any of the products purchased at its site). Please read all information, warranties or warnings provided by the manufacturer owner or seller of the products on or in the product packaging and labels before using any product purchased on bioserie.com. bioserie.com and bioserie.toys shall not be liable for the accuracy, fitness for a particular purpose or quality of such products or reliability of any information provided by any manufacturer, owner or seller of such products and it is your responsibility to evaluate such information. Although bioserie.com uses reasonable efforts to have the colors of the images of its merchandise displayed as accurately as possible on the site, we do not warrant that the color will be accurately displayed by your monitor.


bioserie.com and bioserie.toys may terminate or suspend your access to all or part of the site, without notice, for any conduct that bioserie.com, in its sole discretion, believes is in violation of any applicable law or is harmful to bioserie.com and bioserie.toys or a third party.


bioserie.com and bioserie.toys may deliver notices to you by means of electronic mail, a general notice on bioserie.com or by post. You may give notice to bioserie.com at any time by means of electronic mail to bioserie.com or by post to the following address: 2/F Eton Tower, 8 Hysan Avenue, Causeway Bay, Hong Kong.

These Terms of Use (including the order terms contained in the Help page) shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. You irrevocably agree that the courts of Hong Kong Special Administrative Region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these Terms of Use and the order terms.